So I've had my problems with Quicken for some time. Tonight I was feeling "lucky" and decided to contact their 24 hour chat support and see if I could get it to work. The short story is that it's now working again! The longer story is that it took almost 30 minutes and I was the one that actually found the solution to the problem (as a variation to a step that the support person kept asking me to repeat in different contexts). The program even crashed once while we were going through the steps. But the important thing is that it's working now and I would never have been able to get it to work if it had one of the "classic" support systems that would only be open during business hours. I'm rarely in front of my home computer during business hours!
Now it's done and I can drop again Mint.com and Microsoft Money.